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Seeing a Doctor
We see patients by appointment only, to try and cut your waiting time to a minimum. A decision will then be made about who the most appropriate clinician is to see you, and when.
All appointments at each surgery can be made either in person or by telephone. We will always see urgent cases on the same day but this could involve waiting until you can be fitted in between booked appointments.
SMS Text Message Service
If you provide us with your mobile number we can text you a reminder to attend your appointment usually the day before.
Pre booked appointments can be booked up to 2 weeks in advance and should be used:
- If you have a long-term medical condition which requires you to see the doctor at regular intervals.
- If you need to see a doctor for a repeat sick note or medication.
- If you wish to see a doctor regarding a condition which is not urgent.
On the Day Bookable Appointments
On the day booking appointments are not released until 8.00am. We have a certain number that are available to book online if you have signed up for Online Access.
There are a number of telephone consultations available each day after morning surgery. Telephone consultations are especially useful where you feel ‘face to face’ contact with a doctor is not required i.e. medication queries, requests for continuing medical certificates, discussion of straightforward test results.
When booking a telephone consultation with reception please provide the most convenient telephone number you wish to be contacted on. If this is a mobile number please ensure your phone is switched on or if a landline number put ensure you will be at home when you are expecting the doctor to call.
Please note that the time morning surgery ends can vary and we cannot always guarantee the time that you will receive a call.
Practice Nurse Appointments
The Practice Nurses are all experienced Senior Nurses whose training allows them to offer confidential discussions and advise about all aspects of health. They provide monitoring and management for people with diabetes, asthma, heart problems, epilepsy, chest problems and mental health problems.
The treatment room nurse performs smear tests, childhood immunisations and gives health advice and immunisations to those travelling abroad.
Appointments can be made via the receptionist.
The nurse practitioner is available to see patients with problems concerning the following:
- Coughs, Colds, Ears, Throat, Sinuses, Chest Infections, Rashes, Musculoskeletal (e.g. Back Pain), Abdominal Pain, Vomiting, UTI, Headache, Allergies, Wound Infections and Bites.
- Anxiety, Depression, Skin Problems, Hay Fever, Contraceptive Pill, Abnormal Bleeding, Lumps (anything that may need an urgent 2 week referral).
- Heartburn, Indigestion, Period Problems, Breast Problems, Constipation, Diarrhoea.
- All childhood illnesses.
Health Care Assistants
The healthcare assistants support the work of the Practice Nurse by doing blood tests, performing other tests e.g. spirometry and monitoring blood pressure.
They provide comprehensive smoking cessation services and can monitor weight loss.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you do not let us know that you are unable to attend it will be classed as a Did not attend (DNA) and subject to the practices policies.
Wherever possible we would ask you to attend the surgery for assessment as facilities are far better here for examination and treatment.
Home visits can be a very inefficient use of a Doctor’s time. Depending on the distances involved a Doctor would be able to see anywhere between three to five patients at the surgery for the time taken to complete a one home visit. Occasionally therefore, the reception staff will ask the Doctor to triage the appropriateness of home visit requests over the phone to ensure our resources are being correctly used.
Home visits are generally reserved for housebound elderly, nursing or terminally ill patients. We would encourage all parents to bring their children to the surgery for assessment.
Lack of transport is not an indication for a home visit. It is the responsibility of the patient or their relatives to organise transport. It is usually possible to get to the surgery with the help of a neighbour, friend, relative or even via a taxi.
If you feel a home visit is necessary and unavoidable please, where possible, request them before 10.30 so that the Doctors can plan ahead when deciding how visits are distributed. The receptionists will ask you questions about your symptoms to help assess the urgency of the visit.
Symptoms such as severe shortness of breath, chest or abdominal pain, heavy bleeding, collapse and unresponsiveness or suggestive of stroke are not appropriate to wait for a home visit. If you ring describing these symptoms it is likely the practice will arrange a 999 ambulance for urgent paramedic assessment pending immediate hospital transfer.