Wherever possible we would ask you to attend the surgery for assessment as facilities are far better here for examination and treatment.
Home visits can be a very inefficient use of a Doctor’s time. Depending on the distances involved a Doctor would be able to see anywhere between three to five patients at the surgery for the time taken to complete a one home visit. Occasionally therefore, the reception staff will ask the Doctor to triage the appropriateness of home visit requests over the phone to ensure our resources are being correctly used.
Home visits are generally reserved for housebound elderly, nursing or terminally ill patients. We would encourage all parents to bring their children to the surgery for assessment.
Lack of transport is not an indication for a home visit. It is the responsibility of the patient or their relatives to organise transport. It is usually possible to get to the surgery with the help of a neighbour, friend, relative or even via a taxi.
If you feel a home visit is necessary and unavoidable please, where possible, request them before 10.30 so that the Doctors can plan ahead when deciding how visits are distributed. The receptionists will ask you questions about your symptoms to help assess the urgency of the visit.
Symptoms such as severe shortness of breath, chest or abdominal pain, heavy bleeding, collapse and unresponsiveness or suggestive of stroke are not appropriate to wait for a home visit. If you ring describing these symptoms it is likely the practice will arrange a 999 ambulance for urgent paramedic assessment pending immediate hospital transfer.